Technical problems when activating freespins - what to do
Technical problems when activating freespins - what to do
Introduction
Even in Australia's licensed online casinos, players may face a situation where freespins are not activated or are not operating correctly. The reasons can be different - from platform-side failures to internet connection problems. It is important to act quickly so as not to lose the bonus and retain the right to use it.
1. Possible causes of activation problems
Casino server technical failures - temporary overloads or upgrades.
Problems in the player's Internet connection - session interruption.
Bonus expiration - if the activation time has passed.
Device or browser incompatibility - outdated software or lack of HTML5 support.
Account restrictions - the conditions for receiving (deposit, vager, verification) are not met.
2. What to do right away
1. Check the Internet connection - switch to a stable network or restart the router.
2. Update browser or application - clear cache, reload page.
3. Check the terms of the bonus - in the "My bonuses" section or in the rules of the promotion.
4. Try activation from another device - smartphone, tablet, PC.
5. Taking screenshots of an error or lack of freespins is useful when contacting support.
3. Contact Support
If independent actions did not help:
Introduction
Even in Australia's licensed online casinos, players may face a situation where freespins are not activated or are not operating correctly. The reasons can be different - from platform-side failures to internet connection problems. It is important to act quickly so as not to lose the bonus and retain the right to use it.
1. Possible causes of activation problems
Casino server technical failures - temporary overloads or upgrades.
Problems in the player's Internet connection - session interruption.
Bonus expiration - if the activation time has passed.
Device or browser incompatibility - outdated software or lack of HTML5 support.
Account restrictions - the conditions for receiving (deposit, vager, verification) are not met.
2. What to do right away
1. Check the Internet connection - switch to a stable network or restart the router.
2. Update browser or application - clear cache, reload page.
3. Check the terms of the bonus - in the "My bonuses" section or in the rules of the promotion.
4. Try activation from another device - smartphone, tablet, PC.
5. Taking screenshots of an error or lack of freespins is useful when contacting support.
3. Contact Support
If independent actions did not help:
- Contact support immediately - better through online chat for quick reaction. Provide maximum information:
- The date and time of the activation attempt
- screenshots of the screen;
- a description of the conditions under which the freespins were to accrue.
- Save correspondence - useful in case of a dispute.
4. How to protect your bonus
Request an extension of validity - many casinos meet halfway if the problem is confirmed.
Ask for re-accrual - in case of failure on the casino side.
Fix the problem in writing - send an appeal to the casino email.
5. Prevention of technical problems
Play on a stable and high-speed Internet.
Use the latest browser or official casino app.
Do not delay activation until the last hours of the bonus.
Update device OS regularly.
Conclusion
Technical problems when activating Frispins are not uncommon, but most of them can be quickly solved with operational actions. The main thing is to fix the fact of an error, immediately contact support and not delay activation until the end of the bonus period. This way the player can save their free spins and use them in full.
