Personal managers for VIP players

Personal managers for VIP players

Within the framework of online casino loyalty programs, a special privilege is provided for high-status players - a personal manager. This is a casino employee who works only with a specific client, providing personalized service, speeding up operations and access to exclusive offers.

For Australian players using offshore casinos, having a personal manager is often one of the main arguments in favor of choosing a certain platform, especially when playing for high amounts.

1. Who is a personal manager

A personal manager is a casino representative assigned to a player who:
  • Resolve issues faster than standard support
  • provides individual bonuses and promotions;
  • helps with the organization of payments and payments;
  • notifies of favorable offers and events;
  • can adapt the conditions to the style of the client's game.

2. What tasks does a personal manager perform?

2. 1. Financial support

Accelerated crediting of deposits and conclusions;
Increase transaction limits;
Advice on the best ways to replenish and withdraw funds.

2. 2. Bonus accompaniment

Selection of bonuses suitable for the player's strategy;
Individual promotional codes and promotions;
Vager reduction or cancellation for VIP offers.

2. 3. Personal service

Quick response to any requests 24/7;
Resolution of disputes in favor of the client, if possible;
Coordination of participation in closed tournaments and events.

2. 4. Exclusive access

Invitations to VIP events and trips;
The ability to test new games before the official release;
Priority participation in promotions with a limited number of places.

3. How to get a personal manager

Typically, a casino assigns a personal manager to a player if they:
  • achieved a high level in the loyalty program (Gold, Platinum, Diamond and higher);
  • regularly makes large deposits;
  • maintains activity for several months;
  • participates in the VIP program with individual conditions.

In some casinos, you can request the appointment of a manager directly through support if the player meets the criteria.

4. Personal manager benefits for the player

Time saving - no waiting in the support queue;
Bonus maximization - access to offers that are not available to ordinary users;
Improved playing conditions - higher limits, faster payout, lower vagers;
Personal approach - the manager takes into account the client's preferences and playing style;
Status upgrade - the player receives more privileges and attention.

5. Example of work of a personal manager in offshore casinos

Casino X (Malta Licence)

The Personal Manager is available from Platinum;
Monthly individual bonus up to 2000 AUD;
Withdrawals within 1-2 hours.

Casino Y (Curaçao license)

Appointed on deposits of 10,000 AUD per month;
Personal chat and phone for communication;
Personal shares with cashback up to 30% without a wager.

6. Why casinos appoint personal managers

For the operator, this is a way to retain a valuable player. Personal service increases loyalty, forms long-term relationships and stimulates a more active game.

Conclusion

The personal manager is a key perk for the VIP gambler that takes casino interaction to the next level. It provides not only comfort and speed in resolving issues, but also provides access to unique bonuses, promotions and privileges. For Australian players in offshore casinos, this can be a deciding factor when choosing a platform, especially when playing high stakes regularly.