What to do if the bonus is not accrued or disappeared
The situation when the no deposit bonus was not accrued or suddenly disappeared is quite common and can be caused by both technical and administrative reasons. In order not to lose the opportunity to receive the promised funds, it is important to quickly identify the source of the problem and act correctly.
1. Check the conditions of the promotion
Before you take action, make sure you've met all of the bonus requirements:
If at least one of the requirements is not met, the bonus can be rejected by the system.
2. Check dates
Make sure that the bonus was active at the time of registration.
Check if it has expired (especially if it was accrued but disappeared).
3. Checking the "Bonuses" or "Promo" section in your personal account
In some casinos, the bonus must be activated manually.
It can be in the "Waiting" status until certain conditions are met.
4. Technical failures
Sometimes the problem arises from:
5. Casino Support Link
If the check of conditions and terms does not reveal the reason, you should contact the support service:
The more specific your data is, the faster the casino will be able to check the situation.
6. Possible reasons for denial of accrual
Duplicate account (violation of the "one account per player" rule).
Using a VPN prohibited by casino rules.
Mismatch of data in the profile with documents during verification.
Detection of suspicious activity (for example, an attempt to receive a bonus from several devices).
7. What to do if the bonus disappears after activation
Check if it has expired.
Make sure that you have not violated the terms (for example, did not exceed the maximum bet when betting).
Contact support to clarify the reason for the charge.
8. How to avoid similar situations in the future
Always take screenshots of activation conditions and confirmations.
Read the rules of the promotion before registration.
Use only the official casino website or verified affiliate links.
Conclusion:
1. Check the conditions of the promotion
Before you take action, make sure you've met all of the bonus requirements:
- Compliance with geographical restrictions - some offers are available only to players from certain regions.
- Correct registration - use the correct link or promo code.
- Filled profile - sometimes the bonus is awarded only after entering personal data.
- Email or phone confirmation is a common activation condition.
If at least one of the requirements is not met, the bonus can be rejected by the system.
2. Check dates
Make sure that the bonus was active at the time of registration.
Check if it has expired (especially if it was accrued but disappeared).
3. Checking the "Bonuses" or "Promo" section in your personal account
In some casinos, the bonus must be activated manually.
It can be in the "Waiting" status until certain conditions are met.
4. Technical failures
Sometimes the problem arises from:
- Delays in accrual (especially during the period of mass actions).
- System synchronization errors.
- Problems loading the page (it is recommended to clear the browser cache or log in from another device).
5. Casino Support Link
If the check of conditions and terms does not reveal the reason, you should contact the support service:
- Prepare screenshots of the terms of the promotion and your registration.
- Provide the exact date and time of registration.
- Indicate through which channel the application was submitted (site, partner link, promotional code).
The more specific your data is, the faster the casino will be able to check the situation.
6. Possible reasons for denial of accrual
Duplicate account (violation of the "one account per player" rule).
Using a VPN prohibited by casino rules.
Mismatch of data in the profile with documents during verification.
Detection of suspicious activity (for example, an attempt to receive a bonus from several devices).
7. What to do if the bonus disappears after activation
Check if it has expired.
Make sure that you have not violated the terms (for example, did not exceed the maximum bet when betting).
Contact support to clarify the reason for the charge.
8. How to avoid similar situations in the future
Always take screenshots of activation conditions and confirmations.
Read the rules of the promotion before registration.
Use only the official casino website or verified affiliate links.
Conclusion:
- If the bonus has not been accrued or it has disappeared, the main thing is to act quickly and consistently. Checking conditions, analyzing possible causes and promptly contacting support will help either restore the bonus or get an official explanation.
